Saudi Directory

Business Applications & Digital Platforms Manager

AlBorg Diagnostics · Jeddah

Full-timeOn-siteMid level24 Jun 2026
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Job summary

The Business Applications & Digital Platforms Manager at AlBorg Diagnostics in Jeddah will oversee enterprise applications and digital services. The role coordinates business requirements, vendor delivery and user adoption for ERP, CRM, websites and mobile applications, and supports reporting and AI-enabled improvements.

Key responsibilities

  • Manage and support Microsoft Dynamics 365 ERP and related enterprise applications.
  • Coordinate requirements, enhancements, testing, upgrades and releases.
  • Manage CRM, WhatsApp Business and customer communication platforms.
  • Oversee website and mobile app enhancement initiatives with vendors.
  • Define reporting needs, support Power BI dashboards and KPI tracking.
  • Track project progress, risks, issues and ensure timely delivery.
  • Manage vendor relationships and monitor service level compliance.
  • Support evaluation and adoption of AI-enabled solutions and automation.

Requirements

  • 5–8 years experience with enterprise applications or digital platforms.
  • Experience supporting ERP, CRM or business applications.
  • Familiarity with Microsoft Dynamics 365 ERP.
  • Understanding of data models, database concepts and SQL.
  • Experience defining reporting requirements, KPIs and dashboards.
  • Experience working with business users and external vendors.
  • Healthcare or diagnostics industry experience preferred.

Skills

Microsoft Dynamics 365Power BISQLCRMVendor ManagementProject CoordinationBusiness Process AnalysisReporting & DashboardsDigital PlatformsStakeholder Management

Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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