Job summary
The Director, E‑Commerce Fulfilment at Chalhoub Group in Riyadh will lead fulfilment and last‑mile operations across warehouses and micro‑fulfilment centres. The role focuses on end‑to‑end order fulfilment, improving speed and accuracy, partnering with Digital & Tech, managing vendors and expanding peak‑period readiness.
Key responsibilities
- Lead fulfilment across warehouses and micro-fulfilment centres ensuring SLA, productivity and inventory accuracy.
- Oversee last-mile delivery and returns to improve on-time delivery, quality and cost efficiency.
- Collaborate with Digital & Tech on order lifecycle, system integrations and data flows.
- Co-create and execute operational strategy with the VP to support growth and customer experience.
- Plan and manage peak period operations such as Ramadan and Cyber Week.
- Drive process optimisation, automation and ESG/compliance initiatives.
- Define vendor strategy, negotiate with 3PLs and govern their performance.
- Build and mentor senior managers and operational workforce, supporting network expansion.
Requirements
- Background in retail, e-commerce or FMCG with warehousing/distribution responsibility.
- 10–15 years in e-commerce warehousing and last-mile operations.
- Experience in organisations with mature processes and SOPs.
- Proven track record of achievements.
- Fluency in Arabic and English.
- Degree in Industrial Engineering, Business Management or related field.
- Experience with WMS, OMS and fleet management systems.
- Strong Excel, Looker and BI dashboard skills; data analytics and project planning.
Benefits
- Healthcare cover
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
- Learning and development opportunities
Skills
Warehouse Management Systems (WMS)Order Management Systems (OMS)Fleet Management SystemsExcelLookerBI DashboardsData AnalyticsProject PlanningVendor ManagementOperational Strategy
Source: Company careers page. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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