Saudi Directory

L2 Technical Support Leader (Integration & Middleware)

DXC Technology · Riyadh

Full-timeSenior4 May 2026
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Job summary

Senior L2 Technical Support Leader role at DXC Technology in Riyadh managing integration and middleware. The role leads tracing, troubleshooting and stability of API Gateway, ESB, MQ and Spring Boot microservices on OpenShift, and enforces security and platform governance.

Key responsibilities

  • Lead end-to-end tracing of transactions from API Gateway through ESB to backend microservices
  • Perform root-cause analysis of middleware issues like message loss, sync errors, and JVM crashes
  • Manage stability and resource allocation for integration components on OpenShift
  • Implement and troubleshoot security protocols including mTLS, OAuth2, JWE/JWS
  • Troubleshoot ACE message flows, ESQL logic and adapter connectivity (SAP, DB, File)
  • Operate and investigate IBM MQ queue managers, channels and dead-letter queues
  • Resolve API Connect issues related to definitions, security policies and gateway latency
  • Tune Spring Boot services via JVM thread/heap analysis and correlate logs across services

Requirements

  • Advanced experience with IBM CP4I components: ACE, MQ, API Connect
  • Strong knowledge of Java and Spring Boot
  • Experience with Red Hat OpenShift and Kubernetes
  • Familiarity with monitoring tools like Instana, Dynatrace, or Prometheus/Grafana

Skills

IBM CP4IApp Connect Enterprise (ACE)IBM MQAPI ConnectSpring BootRed Hat OpenShiftKubernetesELKSplunkInstana/Dynatrace/Prometheus

Source: Workday. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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