Job summary
Retail Business Relationship Manager at TAWANTECH in Riyadh responsible for aligning retail banking initiatives between business and IT. Develops business cases, coordinates with product and IT delivery teams, and tracks initiatives through to delivery.
Key responsibilities
- Partner with retail unit heads to identify, shape, and prioritize initiatives
- Develop end-to-end business cases with benefits and cost estimates
- Translate business requirements into IT-deliverable scope and vice versa
- Own initiative lifecycle from intake through business case approval
- Coordinate solution feasibility with vendors and internal IT teams
- Prepare initiative documentation and management status updates
- Identify and escalate risks, issues, and dependencies
- Ensure retail initiatives align with the bank's strategy program
Requirements
- Bachelor's degree in Business, Finance, Information Systems or related field
- MBA is a plus
- Strong knowledge of retail banking products, channels, and customer journeys
- Proven experience building business cases bridging business value and IT delivery
- PMP or equivalent certification preferred
- Strong stakeholder management across executives and technical teams
- Fluent written and verbal English and Arabic
- Proficiency in project framework creation and tracking tools
- Familiarity with SAMA regulatory requirements for retail banking
- 5-8 years' experience in project management, business analysis, or BRM in retail banking
Skills
Business case developmentStakeholder managementRetail banking productsCustomer journey mappingProject planningRisk identificationVendor coordinationProject tracking toolsSAMA regulationsArabic and English communication
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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