Job summary
Ninja in Jeddah seeks a Returns Team Leader to manage daily return operations, documentation and compliance. The role involves leading the returns team, coordinating with supply chain functions, analyzing return data, and negotiating with suppliers to improve recovery.
Key responsibilities
- Lead, supervise and develop the returns team handling damaged and expired products
- Optimize return workflows to reduce losses and improve product recovery
- Coordinate return operations with Logistics, Inbound, Stock Control and Procurement
- Perform regular audits and analyze return data to identify trends and improvements
- Manage supplier relationships and negotiate return terms
- Ensure compliance with company policies, quality standards and regulations
Requirements
- Diploma in Business Administration, Supply Chain, Logistics or related field (required)
- Bachelor's degree in a related field is an advantage
- Minimum 2 years' experience in a similar role, preferably retail
- Strong leadership, communication and negotiation skills
- Excellent analytical and problem-solving abilities
- Proficiency in Microsoft Office and inventory management systems
- Ability to work under pressure and meet deadlines
Skills
LeadershipReturns managementInventory management systemsMicrosoft OfficeData analysisProblem solvingNegotiationCommunication
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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