Job summary
Müller`s Solutions is hiring a Senior ServiceNow SecOps Business Analyst in Riyadh to lead requirements gathering and process design for ServiceNow Security Operations. The role works with security teams, SOC analysts and technical consultants to translate security processes into ServiceNow solutions across SIR, VR and related areas.
Key responsibilities
- Lead workshops to gather and document business requirements with security, SOC and IT stakeholders.
- Analyze current security processes and design future-state ServiceNow SecOps workflows.
- Write user stories, acceptance criteria, process flows and functional specifications.
- Map requirements to SIR, VR, Configuration Compliance and Threat Intelligence capabilities.
- Coordinate with technical consultants and developers to validate solutions.
- Define security KPIs, SLAs, dashboards and reporting needs.
- Support UAT planning/execution, training and change management.
- Manage backlog and prioritize requirements with product owners.
Requirements
- 6+ years experience as a Business Analyst with substantial ServiceNow exposure.
- Hands-on business analysis experience on ServiceNow SecOps (SIR and/or VR) implementations.
- Strong understanding of incident response, vulnerability management and SOC workflows.
- Familiarity with security frameworks: NIST, ISO 27001, MITRE ATT&CK.
- Experience writing user stories and functional specifications in Agile.
- Familiarity with SIEM, vulnerability scanners and EDR tools.
- Excellent communication, workshop facilitation and stakeholder management skills.
- Bachelor’s degree in IT, Computer Science, Information Security or related field.
Skills
ServiceNow SecOpsSecurity Incident ResponseVulnerability ResponseIncident ResponseVulnerability ManagementThreat IntelligenceJiraSIEM toolsStakeholder ManagementWorkshop Facilitation
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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