Job summary
CARMA is hiring an Account Manager in Riyadh to join its Client Success team. The role involves managing client relationships, ensuring service delivery, understanding client needs and seeking opportunities to grow existing accounts while coordinating with internal teams.
Key responsibilities
- Build and maintain long-term client relationships to ensure satisfaction and retention
- Manage a portfolio of client accounts and ensure timely delivery of services
- Understand client needs and recommend appropriate solutions
- Identify upsell and growth opportunities within existing accounts
- Oversee client onboarding, activations, and platform training
- Prepare and deliver performance reports, presentations, and business reviews
- Conduct client health checks and address concerns proactively
- Coordinate with regional teams to meet client expectations and resolve issues
Requirements
- Bachelor's degree in Business, Communications, Marketing or related field
- 3–4 years' experience in account management or client servicing
- Proficiency in Arabic and English, written and spoken
- Strong communication, presentation and interpersonal skills
- Proven ability to build and maintain client relationships
- Organizational skills and ability to manage multiple accounts
- Analytical, problem-solving and negotiation skills
- Saudi nationality as per Saudization requirement
Skills
Account ManagementClient ServicingPresentationRelationship BuildingContract ManagementOnboardingReportingArabicEnglishMultitasking
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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