Job summary
Servme is hiring an Account Manager in Riyadh to own and grow relationships with major hotel and enterprise clients. The role focuses on onboarding, product adoption, renewals, and expanding Servme’s footprint across venues and services.
Key responsibilities
- Act as single point of contact and build trusted client relationships
- Onboard and train customers to drive product adoption
- Maintain regular on-site or high-touch presence with clients
- Identify and execute upsell, cross-sell, and multi-site expansion
- Run business reviews and manage end-to-end renewals
- Track account health, forecast expansion revenue and report pipeline
- Coordinate with Product, Support and Marketing to resolve issues
- Keep accurate account records in the CRM
Requirements
- 4+ years in key account management, enterprise customer success, or client-facing commercial roles
- Experience managing large, multi-site accounts (hotel groups or F&B chains)
- Proven track record in expansion revenue: upsell and cross-sell
- Comfortable as an embedded partner for high-value clients
- Ability to engage senior stakeholders (Director level and above)
- Strong negotiation and executive communication skills
- Data-driven approach to account health metrics
- Fluency in English and Arabic
Benefits
- Inclusive, diverse culture
- Competitive compensation and bonuses
- Potential equity/shares
- Annual learning stipend and regular training
- Flexible work arrangements (remote/office/hybrid options)
Skills
Account ManagementCustomer SuccessSaaSHospitality TechUpsellingRelationship BuildingNegotiationRevenue ForecastingCRMArabic
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
Apply now
