Job summary
Robusta is hiring an Application Support Engineer in Riyadh to manage and maintain business-critical applications. The role focuses on production support, incident resolution, coordinating with development and infrastructure teams, and supporting deployments while meeting SLAs.
Key responsibilities
- Provide L2/L3 support for production and non-production enterprise applications
- Monitor application health, availability, and performance with monitoring tools
- Investigate and resolve incidents and service requests within SLAs
- Perform root cause analysis and implement preventive measures
- Coordinate with development, database, infrastructure, and network teams
- Support deployments, upgrades, patches, and configuration changes
- Manage user accounts, access, and permissions per security policies
- Participate in disaster recovery testing and provide on-call support
Requirements
- Bachelor's degree in Computer Science, IT, or related field
- ITIL Foundation certification preferred
- Experience with cloud platforms such as Azure or AWS is an advantage
- Familiarity with DevOps tools, CI/CD pipelines, and version control
- Experience with monitoring tools like Splunk, Dynatrace, Grafana, or Kibana
Skills
Application SupportTroubleshootingRoot Cause AnalysisAzureAWSSplunkGrafanaKibanaCI/CDGit
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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