Job summary
Brokerage Services Support Specialist at moomoo in Riyadh providing support to local and international customers. The role handles account onboarding, registration, platform consultation, complaint resolution and contributes to service resources and processes.
Key responsibilities
- Respond to customer inquiries via phone, email and live chat
- Guide new customers through onboarding and product features
- Assist with trading account registration and verification
- Provide consultation on trading platform tools and features
- Identify opportunities for account expansion or upgrades
- Handle and escalate complex complaints; ensure case closure
- Record, file and organize customer feedback and suggestions
- Contribute to customer service processes, knowledge base and training materials
Requirements
- Bachelor's degree or diploma with relevant experience
- Experience in call center, sales support, technical support or stockbroking preferred
- Familiarity with trading platforms and financial markets advantageous
- Computer literacy
- Arabic language proficiency required; English/Mandarin advantageous
- Strong communication, problem-solving and interpersonal skills
- Ability to work shifts including evenings, nights and weekends
Benefits
- Paid time off
- Training and development
- Performance bonus
- Shift allowance for evening and night shifts
Skills
Customer SupportArabicEnglishOnline Trading PlatformsAccount OnboardingComplaint HandlingCommunicationProblem SolvingCRMAttention to Detail
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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