Saudi Directory

CRM & Automation Senior Specialist

Eram Talent · Dammam

On-siteSenior14 Jun 2026
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Job summary

Eram Talent in Dammam is hiring a CRM & Automation Senior Specialist responsible for managing and improving CRM systems and implementing automation. The role focuses on lead management, automated customer journeys, system performance, and analytics to boost engagement and efficiency.

Key responsibilities

  • Manage and optimize CRM platforms to improve UX and data quality
  • Design and implement automation strategies to streamline processes
  • Translate stakeholder requirements into technical CRM solutions
  • Monitor system performance and resolve technical issues
  • Develop automated customer journeys and lead management flows
  • Provide user training and ongoing support for CRM tools
  • Produce analytics and reports to inform business decisions
  • Keep up with CRM and automation industry trends and technologies

Requirements

  • Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field
  • 6–8 years experience in CRM management or marketing automation
  • Proven experience with CRM platforms and marketing automation tools
  • Experience in lead management, customer segmentation, campaign automation
  • Strong understanding of acquisition funnels, conversion optimization, digital engagement

Skills

CRM platformsMarketing AutomationLead ManagementCustomer SegmentationCampaign AutomationPerformance AnalyticsData AccuracyUser TrainingTroubleshootingCustomer Lifecycle Management

Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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