Job summary
AlBorg Diagnostics in Riyadh is hiring a Customer Care Officer to provide patient-focused service across its diagnostic centers. The role involves patient registration, appointment support, delivering test results, handling feedback and assisting with administrative and billing tasks.
Key responsibilities
- Greet and assist walk-in customers and respond to inquiries
- Answer and manage customer calls professionally
- Register patients and create laboratory job orders
- Deliver test results while maintaining accuracy and confidentiality
- Handle complaints and escalate or follow up as needed
- Maintain clean and organized reception and waiting areas
- Issue bills and receipts to support billing processes
- Collect customer satisfaction data and perform follow-up calls
Requirements
- Diploma in Health Management, Medical Records, Medical Laboratories or equivalent; Bachelor's preferred
- Previous customer service or healthcare experience is advantageous
- Excellent communication and interpersonal skills
- Fluent Arabic; English proficiency is a plus
- Proficient with computers and office software
- Able to multitask and work in a fast-paced environment
- Willing to work flexible shifts, including weekends and holidays
Skills
Customer ServiceCommunicationReceptionAppointments ManagementMedical RecordsBillingMicrosoft OfficeMultitaskingComplaint Handling
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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