Job summary
Jeeny is hiring a Customer Communications Lead in Riyadh to own messaging to drivers and riders across channels. The role manages the communications register, sets governance rules, runs A/B tests, and partners with data and engineering to improve automated, personalised communications.
Key responsibilities
- Maintain the communications register documenting every message and its metrics
- Set and enforce rules for frequency caps, suppression, priority and eligibility
- Resolve competing sends and document decision rationale
- Design and run A/B testing across content and journeys
- Define KPIs for messages and work with data/engineering to measure them
- Translate experiment outcomes into reusable content standards
- Provide outcome data, guardrails and rules to the automated decisioning engine
- Chair planning forum to approve, defer or reject intended sends
Requirements
- 3–5 years in CRM operations, lifecycle marketing, automation or campaign management
- Experience with CleverTap, Braze, Iterable or Salesforce Marketing Cloud
- Practical knowledge of experimentation and sample sizing
- Experience in operational and crisis communications with escalation rules
- Preferred experience with multilingual and multi-market communications
- Ability to write data specifications and liaise with data/engineering
- Proven cross-functional collaboration without formal authority
Benefits
- Opportunities for learning and professional growth
- Ownership-driven, outcome-focused work environment
- Health benefits and insurance
- Flexible working hours
Skills
CRMLifecycle marketingMarketing automationA/B testingCleverTapBrazeIterableSalesforce Marketing CloudSQLStakeholder management
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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