Job summary
Internship at Lucidya in Saudi Arabia for Customer Marketing & Product Marketing Knowledge. The role supports coordination between Customer Experience, Product Management and Marketing by organizing customer feedback, drafting customer communications, and maintaining product knowledge and education materials.
Key responsibilities
- Organize customer feedback, product questions and feature requests to align CX and Product teams
- Draft and update customer-facing messages via Intercom, email and in-app channels
- Prepare and maintain product marketing materials: updates, FAQs and release notes
- Create customer education content to support product adoption
- Identify recurring customer questions and recommend communication improvements
- Maintain shared knowledge resources for internal teams
- Provide concise summaries of customer insights to stakeholders
Skills
Customer communicationProduct knowledgeContent writingIntercomEmail campaignsIn-app messagingHelp-center contentCustomer feedback analysisSummarizationCross-team coordination
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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