Job summary
Moyasar Financial Company in Riyadh is hiring a Customer Relationship Manager to manage and grow a portfolio of merchants and business customers. The role focuses on merchant retention, transaction volume growth, upselling, cross-selling and maintaining strong merchant relationships.
Key responsibilities
- Build and sustain relationships with merchant decision-makers and stakeholders.
- Monitor transaction volumes, payment activity, approval rates and merchant performance.
- Identify opportunities to grow transaction volumes and merchant usage on Moyasar.
- Execute upsell and cross-sell initiatives to increase account value.
- Create account growth plans to boost merchant revenue and payment activity.
- Proactively address declining volumes, inactivity, service issues and churn risks.
- Conduct merchant visits, business reviews and performance meetings.
- Manage merchant issues and escalations until fully resolved and maintain CRM records.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, IT, MIS, or related field.
- 1–4 years professional experience in account management, CRM, merchant management, or customer success.
- Proven experience in account growth, retention, upselling or cross-selling.
- Experience in fintech, payments, e-commerce or financial services preferred.
- Understanding of payment solutions, transaction volumes or payment processing preferred.
- Strong relationship management, communication, negotiation and presentation skills.
- Strong analytical and problem-solving skills using account performance data.
- Fluent in Arabic and English.
Skills
Account ManagementCustomer Relationship ManagementMerchant ManagementCustomer SuccessUpsellingCross-sellingCRMData AnalysisNegotiationPresentation
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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