Job summary
Customer Success Manager at InnovationTeam in Riyadh responsible for commercial and operational ownership of multiple T&M and managed-services client accounts. The role focuses on SLA governance, billing accuracy, revenue protection, and coordinating cross-functional teams to support live engagements.
Key responsibilities
- Manage day-to-day commercial and operational relationship for multiple T&M and managed-services accounts.
- Set up, track and monitor SLAs and operational commitments for each account.
- Ensure costs and resource allocations are approved and billed promptly.
- Run monthly timesheet governance and convert timesheets into signed delivery notes.
- Reconcile delivery notes to client POs and hand signed packages to Finance.
- Act as single point of contact for account queries and operational issues.
- Coordinate onboarding logistics and compliance (Iqama, GOSI, WPS) with HR.
- Maintain utilization, recovery and SLA reporting across the portfolio.
Requirements
- 6–10 years in client-facing IT services or operational managed services.
- Experience with T&M operations, billing and Delivery Note processes.
- Proven commercial accountability on live client engagements.
- Familiarity with KSA labor compliance touchpoints (Iqama, GOSI, WPS).
- Arabic fluency preferred for daily client interactions.
Skills
Timesheet governanceBillingDelivery NotesSLA managementStakeholder managementRevenue assuranceOperational governanceKSA labor complianceITIL/ISO conceptsClient relationship
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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