Saudi Directory

Customer Success Specialist

PetroApp · Riyadh

Full-timeOn-siteEntry level6 Jul 2026
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Job summary

PetroApp in Riyadh is hiring a Customer Success Specialist to build customer relationships, drive platform adoption, and support retention and subscription renewals. The role focuses on ensuring customer satisfaction and coordinating with internal teams to improve account health.

Key responsibilities

  • Serve as primary contact for customer needs and inquiries
  • Monitor customer engagement and platform usage to drive adoption
  • Resolve customer issues, complaints, and escalations promptly
  • Manage subscription renewals and support retention efforts
  • Develop and maintain customer success plans
  • Analyze customer data and prepare performance reports
  • Collect customer feedback and relay needs to internal teams
  • Collaborate with Sales, Product, Marketing, and Support teams

Requirements

  • Bachelor’s degree in Business Administration or related field
  • 1–2 years’ experience in Customer Success, Account Management, or similar
  • Previous experience at a SaaS company
  • Strong communication and relationship management skills
  • Excellent problem-solving and customer service abilities
  • Strong analytical skills to interpret data and generate insights
  • Ability to manage multiple priorities in a fast-paced environment

Skills

Customer SuccessAccount ManagementSaaSCRMData AnalysisRelationship ManagementCommunicationProblem SolvingSubscription ManagementCustomer Support

Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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