Job summary
Customer Success Specialist (Trainee) at Smart Technology Solutions in Jeddah manages a portfolio of Smart Services clients from contract signing through renewal and expansion. The role focuses on client retention, demonstrating measurable value from services, and acting as the named accountability point for each client.
Key responsibilities
- Own a portfolio of Smart Services clients from contract signing to renewal and expansion
- Drive client retention by ensuring measurable value from purchased services
- Act as the single named point of accountability for assigned clients
- Run business reviews with executive sponsors focused on outcomes
- Identify and translate expansion opportunities between client and delivery teams
- Escalate issues early and follow through on agreed next steps
- Document meetings and client communications clearly in Arabic and English
Requirements
- Bachelor's degree in Business, IT, Marketing, or related field
- 2–5 years in customer success, account management, or client-facing commercial role
- Proven ownership of a client portfolio with renewal/retention responsibility
- Experience with B2B clients in Saudi Arabia and public-sector familiarity
- Familiarity with a CRM or ERP; Odoo experience is advantageous
- Professional proficiency in Arabic and English, spoken and written
Benefits
- Career growth with internal promotion focus
- Continuous feedback and on-the-job coaching
- Supportive, collaborative team environment
- Quiet focus rooms and lively social spaces
Skills
Customer SuccessAccount ManagementCRMClient RetentionStakeholder ManagementCommercial JudgmentArabicEnglishTechnical LiteracyCommunication
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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