Job summary
Customer Success Specialist (Trainee) at Smart Technology Solutions in Riyadh responsible for managing a client portfolio from contract signing through renewal. The role focuses on retaining clients, demonstrating measurable service value, and identifying expansion opportunities across service lines.
Key responsibilities
- Own a portfolio of clients from contract signing through renewal and expansion
- Ensure clients realise measurable value from purchased services
- Drive client retention and contract renewals
- Act as single point of accountability for assigned clients
- Identify and pursue expansion opportunities across service lines
- Prepare and lead business reviews with senior client stakeholders
- Document meetings and next steps in Arabic and English
- Escalate issues early and coordinate with delivery teams
Requirements
- Bachelor's in Business, IT, Marketing, or related field
- 2–5 years in customer success, account management, or client-facing commercial role
- Proven ownership of a client portfolio with renewal responsibility
- Experience with B2B clients in Saudi Arabia, including government entities
- Familiarity with a CRM or ERP; Odoo experience advantageous
- Professional proficiency in Arabic and English, written and spoken
Benefits
- Internal growth and career development culture
- Continuous feedback and on-the-job coaching
- Supportive, collaborative workplace
- Quiet focus rooms for deep work
Skills
Customer SuccessAccount ManagementCRMCommercial JudgementStakeholder ManagementArabicEnglishClient RetentionTechnical LiteracyFollow-up
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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