Job summary
Fulfillment Planning Specialist at Ninja in Riyadh responsible for managing store staffing across the assigned region. The role ensures staffing plans are met, daily attendance is monitored, replacements arranged, and third-party manpower providers coordinated.
Key responsibilities
- Coordinate with third-party manpower providers to staff stores per city and store plans
- Track staffing progress and report coverage gaps to planning and store management
- Monitor daily attendance and ensure replacements before shifts start
- Follow up on trainee onboarding, attendance, performance and drop-offs
- Review and upload shift schedules; resolve discrepancies
- Monitor associate turnover and work to improve retention
- Serve as main contact for manpower providers on staffing and documentation
- Review provider performance against service levels and escalate issues
Requirements
- 2+ years in manpower fulfillment, workforce coordination, or operations
- Experience with high-volume, shift-based staffing
- Experience with 3PLs or outsourced manpower providers
- Proficient in Microsoft Excel; WFM or scheduling systems a plus
- Strong follow-up and coordination across multiple locations
- Strong Arabic and English communication skills
- Bachelor’s degree or diploma in HR, Business, Operations or related
- Willingness to travel within the assigned region
Skills
Workforce coordinationShift schedulingMicrosoft ExcelAttendance tracking3PL coordinationPerformance monitoringRetention analysisCommunication (Arabic)Communication (English)Onboarding
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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