Job summary
SIHAMCO in Jeddah seeks a Head of Operations to manage a growing homegrown café group with multiple outlets and a central kitchen. The role focuses on building scalable systems, ensuring consistent quality and preparing the brand for expansion and franchising.
Key responsibilities
- Oversee daily operations across all café outlets and the central kitchen
- Design and implement SOPs, manuals and scalable operational systems
- Ensure consistent quality, food safety, service and guest experience
- Monitor sales, wastage, labor and branch profitability
- Lead, train and evaluate branch managers and operational teams
- Develop reporting, accountability and performance tracking systems
- Coordinate with HR, procurement, marketing and finance teams
- Prepare the brand operationally for expansion and franchising
Requirements
- 7–10 years in F&B operations management
- Experience managing multiple outlets and/or central kitchens
- Strong leadership and people management skills
- Familiarity with franchise systems and operational scaling
- Experience creating SOPs and training manuals
- Solid financial and analytical skills (P&L, food and labor cost)
- Ability to work in a fast-paced growth environment
- Arabic and English preferred
Benefits
- Creative, collaborative work culture
- Exposure to premium F&B and entertainment concepts
- Opportunity to work on major events like Riyadh Season
- Diverse multicultural team and learning opportunities
Skills
Operations ManagementSOP DevelopmentFranchise SystemsP&L AnalysisFood Cost ControlTeam LeadershipPerformance ReportingQuality AssuranceCustomer ExperienceCentral Kitchen Management
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
Apply now
