Job summary
Head of Operations role at SIHAMCO in Riyadh to manage multi-branch café outlets and a central kitchen. The role focuses on operational excellence, creating scalable systems, maintaining brand consistency and preparing the business for franchising and expansion.
Key responsibilities
- Oversee daily operations across multiple café outlets and central kitchen
- Design and implement SOPs, manuals and scalable systems
- Ensure consistent quality, service, food safety and guest experience
- Monitor sales, wastage, labor and branch profitability
- Lead, train and evaluate branch managers and operations teams
- Develop reporting, accountability and performance dashboards
- Coordinate operational needs with HR, procurement, supply chain and finance
- Prepare the brand operationally for expansion and franchising
Requirements
- 7–10 years in F&B operations management
- Experience managing multiple outlets and/or central kitchens
- Strong leadership and people management skills
- Understanding of franchise systems and operational scaling
- Experience producing SOPs and training manuals
- Financial and analytical skills (P&L, food and labor costs)
- Ability to perform in a fast-growth environment
- Arabic and English preferred
Benefits
- Creative and collaborative work culture
- Exposure to premium hospitality and event projects
- Opportunity to work across multiple homegrown brands
- Experience with large-scale seasonal events like Riyadh Season
Skills
Operations ManagementSOP DevelopmentP&L AnalysisFranchise SystemsTeam LeadershipFood SafetyCentral Kitchen ManagementPerformance ReportingCost ControlTraining & Development
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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