Job summary
Housekeeping Supervisor position at Rotana Hotels (Al Marwa Rayhaan by Rotana) in Makkah. The role oversees room attendants, assigns daily tasks, inspects rooms for cleanliness and handles guest requests and complaints to maintain hotel standards.
Key responsibilities
- Assign daily tasks and provide attendants with keys and supplies
- Handle and follow up on guest requests and complaints
- Inspect guest rooms for cleanliness and quality standards
- Monitor and communicate room status to Front Office
- Report damaged items and lost & found to relevant departments
- Order and maintain housekeeping supplies and inventory
- Evaluate attendants’ performance and report issues
- Train room attendants on SOPs and quality standards
Requirements
- Diploma or vocational training in hospitality (preferred)
- Previous supervisory experience in hotel housekeeping
- Good written and spoken English
- Strong interpersonal and problem-solving skills
- Computer literate
- Previous Opera experience is an advantage
Skills
Housekeeping supervisionGuest relationsRoom inspectionInventory controlTrainingPerformance evaluationProblem solvingEnglishComputer literacyOpera (PMS)
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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