Job summary
D-ploy seeks a part-time Infrastructure Support Manager in Jeddah to oversee on-site IT service delivery and support. The role manages local IT resources, handles escalations, coordinates projects, and aligns IT services with business needs.
Key responsibilities
- Monitor and support service delivery, ensuring procedures are followed
- Plan and coordinate resource planning, recruitment and onboarding
- Identify and mitigate departmental IT risks, report to Head of IT
- Coordinate local projects and execute site-level initiatives
- Act as escalation point for help desk and 2nd level support
- Liaise with internal teams, external service lines and third-party vendors
- Support local application enhancements and provide hands-on support
- Manage IT budget alignment with local finance and forecast site needs
Requirements
- Strong understanding of IT trends, products and solutions
- Experience managing service desk, desktop and 2nd line support
- Knowledge of business development and client opportunity spotting
- Customer-focused with drive for satisfaction and business value
- Excellent communication and negotiation skills
- Willingness to travel when required
- Ability to multitask and think creatively
- Fluent spoken and written English
- Criminal record extract not older than three months
Benefits
- Varied activities, tasks and projects
- Employee referral program (Fishing for Friends)
- Opportunities for professional development
- Friendly international work environment
- Company-sponsored events
- Competitive salary and assorted benefits
Skills
ITILService DeskDesktop Support2nd Line SupportResource planningVendor managementCustomer serviceBusiness developmentIncident managementEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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