Job summary
IT Helpdesk Specialist at Syarah in Riyadh providing first‑line technical support to employees. The role covers hardware setup, Google Workspace user administration, troubleshooting networks and FortiGate firewall issues, and escalating complex incidents.
Key responsibilities
- Receive, log, prioritise and resolve employee support requests.
- Provide updates to users and close requests with documentation.
- Escalate complex issues to appropriate IT teams with full details.
- Install, configure and maintain laptops, desktops, printers and mobile devices.
- Prepare and configure new devices for onboarding and collect devices for offboarding.
- Assist with basic Google Workspace account administration and permissions.
- Troubleshoot LAN, Wi‑Fi, VPN and internet connectivity issues.
- Monitor and report recurring network problems; support FortiGate firewall requests.
Requirements
- Experience installing and maintaining desktops, laptops, printers and mobile devices.
- Advanced network troubleshooting skills for LAN, Wi‑Fi and VPN.
- Strong knowledge of FortiGate firewall configuration and troubleshooting.
- Experience with IT asset management and record keeping.
- Good communication and documentation skills.
Skills
FortiGateNetwork troubleshootingLANWi-FiVPNGoogle WorkspaceGmailIT asset managementHardware setupTechnical support
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
Apply now
