Saudi Directory

IT Support Specialist

United Motors Group · Riyadh

Full-timeOn-siteMid level14 Oct 2026
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Job summary

United Motors Group in Riyadh is hiring an IT Support Specialist to deliver Level 1 and Level 2 support for employee devices, Microsoft 365, printers and connectivity. The role owns assigned tickets, configures and deploys endpoints, supports onboarding/offboarding, and helps keep head office and branch users productive.

Key responsibilities

  • Provide Level 1 and Level 2 support via Freshservice, phone, remote tools, email, and desk-side visits
  • Own assigned tickets from acknowledgement through resolution or correct escalation
  • Troubleshoot Windows devices and support macOS, Office apps, printers and peripherals
  • Support Microsoft 365 user issues including Outlook, Teams, OneDrive and shared mailboxes
  • Prepare, configure, test and deploy laptops, desktops, phones and accessories
  • Complete onboarding, transfers and offboarding tasks including access and asset changes
  • Troubleshoot user-level LAN, Wi‑Fi, VPN, printer and IP telephony connectivity
  • Coordinate branch device delivery, workstation setup and local technical readiness

Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 2–4 years IT support experience, including comparable Level 1 and Level 2 work
  • Willing and able to travel to branches and project sites across Saudi Arabia
  • Available for scheduled after-hours, weekend, on-call or migration activities

Skills

Windows desktop supportmacOS supportMicrosoft 365OutlookTeamsOneDriveAzure AD / Entra IDTCP/IP, DNS, DHCPFreshservice / ITSMRemote support tools

Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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