Job summary
DeepSource Technologies in Riyadh is hiring an L2 Support Engineer to deliver on-site second-level support across Linux, Windows and network environments. The role involves incident resolution, system monitoring, ticket management and direct client communication to maintain operational stability.
Key responsibilities
- Provide second-level support for Linux and Windows systems
- Monitor systems and perform performance analysis
- Troubleshoot OS, application, and connectivity issues
- Manage incidents using ticketing tools and meet SLAs
- Support on-site technical interventions when required
- Coordinate with higher support tiers and external vendors
- Communicate with clients to handle issues and provide updates
- Recommend operational improvements and preventive actions
Requirements
- Strong Linux and Windows administration experience
- Solid monitoring and performance analysis knowledge
- Good networking troubleshooting skills
- Experience with ticketing and ITSM tools
- Strong English fluency
- Strong communication and client-facing skills
- Saudi national
Skills
LinuxWindowsNetworkingMonitoringPerformance analysisTicketing systemsITSMIncident managementClient communication
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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