Job summary
Managed Services Delivery Manager at Thales in Khobar responsible for leading an engineering team to deliver managed services and regional projects. The role focuses on operations, SLA compliance, stakeholder escalation, technical troubleshooting and continuous improvement.
Key responsibilities
- Lead and manage a team of 8+ engineers, including resource planning and skill development
- Serve as primary escalation point for customers and stakeholders during major incidents
- Own service operations, SLAs, CSAT/NPS targets and related improvement plans
- Drive ITIL practices: change, release, incident and problem management
- Define and deliver operational and DevOps improvement and automation initiatives
- Collaborate with cross-functional teams to ensure 24×7 service availability
- Contribute hands-on to troubleshooting, code reviews and system reliability work
- Manage project financials and ensure approved margins are met
Requirements
- Degree in Computer, Electrical or Telecommunications Engineering or related field
- 10+ years’ experience in software and services delivery
- Minimum 3 years managing engineering teams of at least 5 members
- Experience with ITSM processes, SLAs, change and project handovers
- Hands-on with public cloud operations (GCP preferred) and Linux
- Experience with CI/CD, Infrastructure as Code, Kubernetes/Docker
- ITIL certifications: Foundation, Practitioner, Service Manager/Release
- Fluent in English and Arabic with strong communication skills
Skills
ITILStakeholder managementTeam leadershipCloud operations (GCP preferred)Linux administrationCI/CDInfrastructure as CodeKubernetesApplication supportService management
Source: Workday. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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