Job summary
Qiddiya Investment Company in Riyadh seeks a Manager for CCU Incident Management to monitor, triage and oversee operational incidents across city assets. The role focuses on timely detection, escalation and coordinated resolution to protect guest experience and city operations.
Key responsibilities
- Monitor real-time incident feeds, alarms and platform communications.
- Triage and classify incidents according to severity and escalation protocols.
- Coordinate multi-agency and cross-functional response efforts.
- Maintain accurate real-time incident logs and post-incident records.
- Support development and refinement of incident response SOPs.
- Participate in simulations, drills and after-action reviews.
- Ensure compliance with operational readiness and regulatory requirements.
Requirements
- Bachelor’s degree in emergency management, risk management, business administration, or related field.
- Minimum 5 years' experience in incident management, emergency operations, or command center environments.
- Experience with integrated command and control systems, CCTV and digital incident platforms.
- Strong situational awareness and decision-making under pressure.
- Understanding of IT service management frameworks such as ITIL.
- Relevant certifications (e.g., ITIL, CISSP) preferred.
Benefits
- Comprehensive compensation and benefits package (employer-provided).
Skills
Incident ManagementCommand and Control SystemsCCTV MonitoringDigital Incident PlatformsSituational AwarenessDecision MakingITILCommunicationAnalytical SkillsTeam Coordination
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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