Job summary
Manager of Customer/Patient Experience & Administration at Qiddiya Investment Company in Riyadh. Responsible for leading the patient journey, front‑of‑house and administrative operations to deliver service excellence and operational efficiency across registration, scheduling, billing support and patient relations.
Key responsibilities
- Design and implement patient experience strategy aligned with organizational standards.
- Map and improve end-to-end patient journey across access, treatment and follow-up.
- Manage front-office functions: registration, scheduling, records, call center and coordination.
- Oversee feedback, complaints handling and satisfaction improvement programs.
- Ensure compliance with healthcare regulations and accreditation standards.
- Manage digital touchpoints: appointment systems, portals, apps and CRM.
- Define KPIs, produce dashboards and drive continuous improvement using data.
- Lead and develop reception, patient relations and administrative teams.
Requirements
- Bachelor’s degree in healthcare administration, business, hospitality or related field.
- Master’s degree (MHA, MBA, healthcare quality) preferred.
- 8+ years in healthcare operations, patient experience or service excellence roles.
- Strong knowledge of healthcare regulations, accreditation and patient rights.
- Proven leadership in customer experience and administrative operations.
Skills
Patient experienceHealthcare operationsService designProcess optimizationCRMPerformance managementData analysisTeam leadershipCommunicationCompliance
Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.
Apply now
