Job summary
Four Seasons Hotels and Resorts is hiring a Quality Assurance Manager for the Four Seasons Red Sea resort on Shura Island. The role oversees quality programs, conducts Forbes and LQA audit preparation, monitors operational standards, and drives service improvements across departments.
Key responsibilities
- Develop and manage the property quality assurance program.
- Monitor and audit operations to meet Four Seasons standards.
- Analyze guest feedback to identify service improvements.
- Work with department heads to implement corrective actions.
- Run training and workshops to raise quality awareness.
- Lead preparation and follow-up for Forbes and LQA audits.
- Prepare regular quality performance and improvement reports.
- Serve as brand ambassador to ensure an exceptional guest journey.
Requirements
- Bachelor's degree in Hospitality Management or related field.
- 3–5 years' experience in quality management or guest experience.
- Proven experience with Forbes and LQA standards.
- Strong knowledge of luxury service standards and quality systems.
- Excellent analytical, communication and presentation skills.
- Fluency in English; other languages a plus.
Benefits
- Competitive tax-free salary.
- Housing and transportation provided.
- 30 days annual vacation plus public holidays.
- Paid home‑leave flights.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Worldwide complimentary Four Seasons stays.
- Career growth and development opportunities.
Skills
Forbes Travel GuideLQAquality assurancehospitality managementdata analysisreportingtraining facilitationservice standardsguest feedback analysisleadership
Source: Workday. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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