Job summary
Senior Integration Support Specialist at Salla in Makkah responsible for designing and supporting integrations between the Ecommerce SaaS platform and external systems. The role includes API design, customization, testing, troubleshooting and collaboration with product and engineering teams to ensure secure, scalable integrations.
Key responsibilities
- Design and develop integration architectures between the SaaS platform and external systems.
- Design and maintain APIs and define API specifications with internal teams.
- Test API integrations to verify functionality, data accuracy and error handling.
- Customize integration workflows to meet clients' specific requirements.
- Troubleshoot integration issues and provide technical support to clients and teams.
- Collaborate with product and engineering teams to align integration efforts.
- Create and update documentation for integrations, APIs and troubleshooting guides.
- Manage API versioning and handle upgrades while preserving compatibility.
Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- 4+ years' experience as an Integration Engineer, preferably in Ecommerce or SaaS.
- Strong proficiency in API design principles and patterns.
- Experience with REST, SOAP, Webhooks and messaging queues.
- Hands-on experience with OAuth 2.0, JWT and related protocols.
- Knowledge of API security best practices and identity management.
- Experience with Ecommerce platforms and their APIs (e.g., Shopify, Magento, WooCommerce).
- Excellent communication skills and ability to mentor others.
Skills
API designRESTSOAPWebhooksOAuth 2.0JWTMessaging queuesAPI securityIntegration architectureEcommerce platforms
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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