Job summary
Salesforce is hiring a Senior Solution Architect in Riyadh to join Professional Services within the Customer Success Group. The role leads architectural strategy, scopes complex engagements, and delivers scalable solutions using AI and Agentforce to improve customer outcomes.
Key responsibilities
- Lead architectural strategy across complex customer engagements from scoping to execution.
- Translate executive-level business requirements into scalable solution designs.
- Champion AI and Agentforce tools to automate workflows and improve experiences.
- Create prototypes, proofs of concept and mockups to refine requirements.
- Define user stories and solution specifications for agile delivery.
- Advise on platform capabilities, environment management and testing.
- Build relationships with stakeholders and negotiate technical solutions.
- Promote Professional Services methodology and delivery best practices.
Requirements
- 8+ years in enterprise software as Solution/Functional Architect, Product Owner, or Senior BA.
- Proven delivery experience in Media and/or Telecommunications.
- Ability to analyze, design and optimize enterprise business processes.
- Experience leveraging AI-assisted tools to improve productivity.
- Excellent written and verbal communication; documentation skills.
- Fluent English; Arabic proficiency preferred for MENA roles.
- Able to work in distributed Agile teams and travel regionally.
Benefits
- Company benefits and resources to support work–life balance (details not specified)
- Access to AI tools and Agentforce platform
Skills
Solution ArchitectureSalesforce PlatformAI IntegrationAgentforceProcess OptimizationAgile/ScrumStakeholder ManagementPrototypingRequirements ModelingUAT/Test Planning
Source: Workday. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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