Job summary
Müller’s Solutions is hiring a Service Delivery Manager in Riyadh with required Airline/Aviation industry experience. The role manages end-to-end IT service delivery, maintains client relationships, ensures SLA/KPI compliance, and coordinates technical and operational teams.
Key responsibilities
- Manage end-to-end IT service delivery for airline/aviation clients
- Act as primary client and stakeholder point of contact
- Ensure services meet agreed SLAs, KPIs and quality standards
- Monitor service performance and drive continuous improvement
- Coordinate technical, operational and support teams to resolve issues
- Manage incidents, problems, escalations and service requests
- Prepare and present service performance reports to clients and management
- Conduct regular service reviews and stakeholder meetings
Requirements
- Proven experience in the Airline/Aviation industry (mandatory)
- Proven experience as a Service Delivery Manager or similar role
- Strong knowledge of IT Service Management / ITIL principles
- Experience managing SLAs, KPIs, service performance and escalations
- Strong stakeholder and client management skills
- Experience coordinating cross-functional technical and operational teams
- Excellent English communication and presentation skills
Skills
Service DeliveryITILSLA managementKPI monitoringIncident managementStakeholder managementProblem managementClient reportingCross-functional coordinationPresentation
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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