Saudi Directory

Service Desk Technician

Eram Talent · Jeddah

Full-timeOn-siteMid level2 Nov 2026
Apply now
Share:

Job summary

Eram Talent is seeking a Service Desk Technician in Jeddah to deliver first-level and basic second-level IT support. The role handles troubleshooting, account setup, password resets, escalation, and 24/7 shift-based support for on-site and remote users.

Key responsibilities

  • Respond to support requests via phone, email, live chat and walk-ins
  • Provide first-level and basic second-level technical support
  • Troubleshoot hardware, software, network and connectivity issues
  • Set up user accounts and perform password resets
  • Escalate complex issues to second-line teams
  • Track and follow up on unresolved requests until closure
  • Maintain service desk records and web pages
  • Provide shift-based 24/7 technical support

Requirements

  • High School Diploma; IT degree preferred
  • Minimum 3 years in an IT service desk or similar role
  • Strong technical troubleshooting skills
  • Familiarity with Windows, Mac and Linux
  • Knowledge of Wi‑Fi and cellular technologies
  • Good customer service and communication skills
  • Ability to work 24/7 shift patterns

Skills

Technical troubleshootingWindowsmacOSLinuxNetworkingWi-FiCellular technologiesCustomer servicePassword resetsService desk tools

Source: Workable. Last checked as open: 13 Nov 2026. You apply directly with the employer.

Apply now

Similar jobs

All Technology & IT jobs

Foodics

Senior Forward Deployed Engineer

New
RiyadhFull-time

Foodics is hiring a Senior Forward Deployed Engineer in Riyadh to work directly with enterprise merchants and partners. The role embeds with customers to design, build and ship full-stack production solutions and convert those implementations into reusable platform capabilities.

Technology & IT

Advansys

Cloud Sales Manager

New
RiyadhFull-time

Cloud Sales Manager at Advansys in Riyadh responsible for winning new accounts and selling a portfolio of cloud services. The role manages a $10 million sales pipeline and works with vendors to generate joint leads and hit revenue targets.

Technology & IT

Master-Works

Network & Collaboration Senior Specialist

New
Riyadh

SOOR, a Master-Works subsidiary in Riyadh, is hiring a Network & Collaboration Senior Specialist. The role supports enterprise network infrastructure, communication systems and collaboration platforms to ensure reliable connectivity and voice services.

Technology & IT

taawoni

AI Engineer

New
RiyadhPart-time

taawoni in Riyadh seeks a part-time AI Engineer to design, develop, and deploy AI solutions for accounting. The role involves building ML models, NLP tools, and pipelines to automate auditing, forecasting, and risk assessment while working with cross-functional teams.

Technology & IT

Parsons

PMO / Project Controls Support

New
RiyadhFull-time

Parsons in Riyadh is recruiting a PMO / Project Controls Support to help design and implement project controls processes and configure the PMIS. The role covers schedule, cost, progress, risk, change controls, reporting, data migration and user support within the project controls function.

Technology & IT

Parsons

Programme Manager – Technical Delivery

New
RiyadhFull-time

Parsons is hiring a Programme Manager — Technical Delivery in Riyadh to lead technical coordination for a nationwide CCTV deployment. The role covers technical delivery planning, regulatory and operational framework development, a client technical laboratory, procurement and supplier engagement, and readiness for operational handover.

Technology & IT