Job summary
Service Desk Technician at Eram Talent in Riyadh providing first‑level and some second‑level IT support to users via phone, email, live chat and walk‑ins. Duties include troubleshooting hardware, software and network issues, account setup, escalation and tracking tickets within a 24/7 shift rota.
Key responsibilities
- Respond to support requests via phone, email, live chat and walk‑ins.
- Provide first‑level and basic second‑level technical support.
- Troubleshoot hardware, software, network and connectivity issues.
- Set up user accounts and perform password resets.
- Escalate complex issues to second‑line teams.
- Track and follow up on unresolved tickets until closure.
- Maintain service desk records and web pages.
- Provide 24/7 technical support on a shift basis.
Requirements
- High School Diploma; IT degree preferred.
- Minimum 3 years as IT Service Desk Analyst or similar.
- Strong computer and technical troubleshooting skills.
- Familiarity with Windows, Mac and Linux.
- Knowledge of Wi‑Fi and cellular technologies.
- Good customer service and communication skills.
- Teamwork and problem‑solving abilities.
- Able to work 24/7 shift schedule.
Skills
Technical troubleshootingWindowsmacOSLinuxNetworkingWi‑Fi technologiesPassword managementCustomer serviceHelpdesk softwareShift work
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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