Saudi Directory

ServiceNow SPM Business Analyst

Müller`s Solutions · Riyadh

HybridMid level30 Apr 2026
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Job summary

Müller`s Solutions in Riyadh is hiring a ServiceNow SPM Business Analyst to lead Strategic Portfolio Management work on the ServiceNow platform. The role involves requirement gathering, functional design, coordinating delivery with technical teams, testing and end-user training.

Key responsibilities

  • Gather, analyze and document requirements for ServiceNow SPM modules
  • Translate business needs into functional specifications and workflows
  • Coordinate with development and configuration teams to deliver solutions
  • Facilitate workshops and meetings to present solutions and collect feedback
  • Develop test cases and support UAT to ensure quality deliverables
  • Train and support end-users on SPM features and enhancements
  • Monitor system performance and recommend portfolio management improvements

Requirements

  • Bachelor’s degree in Business, IT, or related field
  • At least 3 years as a Business Analyst, preferably with ServiceNow SPM
  • Strong knowledge of ServiceNow, especially Strategic Portfolio Management
  • Experience documenting requirements and creating functional designs
  • Understanding of project and portfolio management practices
  • Excellent communication and stakeholder engagement skills
  • Ability to manage multiple priorities in a fast-paced environment
  • ServiceNow certifications and Agile/ITIL knowledge are advantages

Benefits

  • Competitive salary
  • Benefits package
  • Work on innovative projects with a skilled team

Skills

ServiceNow SPMBusiness AnalysisRequirements GatheringUATFunctional DesignStakeholder ManagementAgileITILTrainingProject & Portfolio Management

Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.

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