Job summary
The Specialist, VIP Support at Qiddiya Investment Company in Riyadh will deliver high-touch technical assistance and escorts for executives and VIPs. The role focuses on proactive device health checks, rapid incident response, and maintaining communications and confidentiality during critical events to sustain executive productivity.
Key responsibilities
- Provide lead executive and VIP technical support with white-glove communications and escorts during critical events.
- Perform proactive device health checks, patch status verification, and performance reviews to prevent incidents.
- Deliver concise expectation-setting updates and advisories to VIPs during incidents and maintenance.
- Coordinate event coverage and on-site readiness for board and leadership engagements.
- Trigger Level 1.5 / SME engagement and track outcomes and feedback.
- Maintain privileged-access controls and ensure confidentiality in VIP environments.
- Monitor VIP CSAT, response and restore times, and completion of proactive actions; implement improvements.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field.
- ITIL or equivalent certification preferred.
- 2+ years’ experience, preferably mainly in end-user support.
- Preferred experience supporting VIPs in large, multi-vendor enterprises.
- Experience in entertainment organisations preferred.
Skills
VIP supportDevice health monitoringIncident managementITILEnd-user supportEscorting/white-glove serviceConfidentialityPerformance monitoringStakeholder communicationMulti-vendor environments
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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