Job summary
Lucidya in Riyadh is hiring a Senior Customer Success Manager to lead government and strategic enterprise accounts. You will own end-to-end delivery, turn media monitoring insights into actionable recommendations, and drive adoption, retention and account growth.
Key responsibilities
- Manage a portfolio of government and enterprise accounts as primary contact
- Lead end-to-end account delivery, timelines and reporting
- Convert media monitoring insights into strategic recommendations
- Drive customer adoption, engagement and retention
- Build trust-based relationships with senior and government stakeholders
- Identify upsell and cross-sell opportunities for account growth
- Collaborate with Product, Support and Professional Services teams
- Monitor and report key success metrics (adoption, NPS, sentiment)
Requirements
- 5+ years in account management, customer success or client services
- Experience with government/public sector clients and complex stakeholders
- Proven project delivery and timeline management
- Ability to translate data into actionable recommendations
- Commercial experience identifying account growth opportunities
- Excellent communication and simplifying complex concepts
- Familiarity with CRM and customer success tools
- Fluent in English and Arabic
Skills
Customer SuccessAccount ManagementProject DeliverySocial ListeningMedia MonitoringStakeholder ManagementClient CommunicationCRM (e.g., HubSpot)ChurnZeroArabic & English
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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