Job summary
Store Manager at Chalhoub Group in Riyadh responsible for running a luxury retail store, improving commercial results and guest experience, and leading team development and omnichannel sales efforts.
Key responsibilities
- Lead store operations to maximize commercial performance and guest experience
- Implement people and customer experience strategies to improve eNPS and cNPS
- Coach and develop store team; plan succession and stretch assignments
- Manage VM, retail SOPs, schedules and commission processes
- Support concessions and provide real-time store assistance as needed
- Coordinate with back-office operations as primary contact
- Ensure click-and-collect and customer data capture meet SLAs and marketing needs
- Promote loyalty program and drive omnichannel sales to increase revenue
Requirements
- University degree, preferably Business Administration or Management
- 3–5 years managing retail shops, preferably luxury brands
- Good communication skills in English
Benefits
- Health care
- Child education contribution
- Flexible and remote working policies
- Exclusive employee discounts
- Learning and internal mobility opportunities
Skills
Retail managementCustomer experienceTeam leadershipVisual merchandisingOmnichannel salesTalent developmentSales forecastingEnglish communication
Source: Company careers page. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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