Job summary
Team Leader II - Entry Operations at Six Flags Qiddiya City and Aquarabia in Riyadh. Oversees daily guest arrival and access processes, ticketing, turnstiles and VIP handling to ensure safe, efficient and welcoming entry and exit experiences.
Key responsibilities
- Manage daily ticketing, guest services, park access and entry operations.
- Welcome guests and ensure smooth, efficient arrival and exit processes.
- Operate and monitor turnstiles, tickets, wristbands and Aqua Fast Pass access.
- Coordinate guest transportation, parking directions and shuttle/queue management.
- Handle VIP/VVIP arrivals, special requests and escalated guest feedback.
- Collaborate with Security, Transportation and other teams to optimize arrival flow.
- Train and develop guest services staff; support continuous operational improvements.
- Act as Department Duty Manager on a rotational basis and maintain operational records.
Requirements
- High school diploma or equivalent.
- 1–2 years’ experience in entry operations, access or guest services.
- Fluent Arabic and excellent English.
- Strong communication and interpersonal skills.
- Ability to manage high-pressure situations and guest flows.
Skills
Access controlCrowd controlGuest servicesTicketing systemsQueue managementTrainingCommunicationTime managementProblem solvingLeadership
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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