Ministry of Human Resource and Social Development

Ministry of Human Resource and Social Development — digital labour and social services

About the website

The Ministry of Human Resource and Social Development serves individuals, employers, non-profit entities and the social development sector across Saudi Arabia. The ministry develops policies, regulations and programs to organize the labor market, enhance social protection and support targeted groups including women, youth, persons with disabilities and the elderly. Its work is linked to national goals under Saudi Vision 2030. The ministry provides a suite of digital platforms and online services designed to simplify procedures and enable beneficiaries to complete transactions without visiting branches. Digital offerings mentioned include labor-system platforms such as Qiwa, Ajeer and Musaned that facilitate workforce management and domestic worker recruitment, as well as portals for social support programs and beneficiary services. Visitors use the official website and digital platforms to access service directories, submit requests and complaints, manage appointments and family-consultation sessions, and review statistics, news and initiatives. The site also presents national programs such as Citizens Account and wage protection updates, and publishes announcements, guidance and awareness material on occupational health and safety. The online experience includes service guides, beneficiary pages and tools for electronic communication with ministry officials intended to improve response effectiveness and service quality.

Services & products

Digital services for the labour system
Qiwa platform for labour services
Musaned platform for domestic workers
Ajeer platform for temporary work
Social protection services
Employment and training support
Beneficiary support and complaint handling

Frequently asked questions

What is the Beneficiary Page?

The Ministry’s Beneficiary Page is an online channel for submitting complaints, requests and reports and for communicating with officials. It aims to improve service quality and responsiveness to beneficiaries.

What digital platforms does the ministry operate?

The ministry provides several digital platforms such as Qiwa, Ajeer and Musaned to facilitate labor procedures, recruitment and social services.

What are the ministry’s main areas of work?

The ministry works on labor market regulation, social protection, empowering women, youth and persons with disabilities, occupational health and safety, and initiatives aligned with Saudi Vision 2030.