Job summary
Account Manager (Retention) at Rize in Riyadh responsible for managing a portfolio of clients to secure contract renewals. The role involves proactive outreach, negotiating renewal terms, coordinating with internal teams, and maintaining the retention pipeline in CRM.
Key responsibilities
- Proactively contact clients at least three months before contract expiry to start renewals
- Manage end-to-end renewal process from outreach through approvals and contract signing
- Understand client needs, handle objections, and communicate renewal value
- Negotiate renewal terms within company policies and pricing guidelines
- Coordinate with internal teams for eligibility decisions and required approvals
- Liaise with landlords and brokers as needed to finalize terms
- Maintain accurate retention pipeline in CRM with contact history and next steps
- Identify at-risk clients and take actions to improve retention
Requirements
- 1-2 years in account management, CRM, or customer retention
- Proven sales experience with deal-closing ability
- Preferred experience in real estate, leasing, financial services, or subscriptions
- Strong negotiation and relationship-building skills
- Fluent Arabic communication; English proficiency preferred
- Ability to manage multiple accounts and meet deadlines
- Experience using CRM systems and keeping accurate records
- Able to collaborate with Customer Experience and Credit teams
Benefits
- Competitive salary in USD or SAR
- Join a diverse international team
- Opportunity to shape PropTech innovation
- Fast-paced learning in a startup environment
- Creative freedom and scope for initiative
- Supportive, close-knit team culture
Skills
Account ManagementClient RetentionSalesNegotiationCRMRelationship BuildingArabic CommunicationEnglish (preferred)Pipeline ManagementCross-functional Collaboration
Source: Company careers page. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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