Job summary
TAWANTECH in Unaizah is hiring a Call Center Representative to manage inbound and outbound calls, answer customer inquiries, resolve complaints, and update records. The role focuses on delivering professional, timely support and meeting call center performance targets.
Key responsibilities
- Handle inbound and outbound customer calls professionally
- Provide accurate information in response to customer inquiries
- Resolve or escalate customer complaints and issues
- Record customer interactions and update system information
- Follow company procedures, policies and service standards
- Coordinate with other departments to fulfill customer requests
- Maintain high customer satisfaction levels
- Meet assigned call center KPIs and performance targets
Requirements
- Diploma or Bachelor’s in Business Administration, Marketing, Customer Service or related field
- 0–1 year experience in customer service, call center or similar role
- Good verbal and written communication skills
- Good computer skills and MS Office knowledge
- Ability to handle customers professionally and remain calm under pressure
- Fluent Arabic and good English communication skills
Skills
Customer ServiceCall HandlingMS OfficeCommunicationComplaint ResolutionCRMData EntryProblem SolvingArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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