Job summary
TheChefz in Riyadh is hiring a Customer Care Specialist to handle customer inquiries and complaints across channels. The role involves managing tickets, coordinating with internal teams, and ensuring timely, professional resolutions to support customer satisfaction.
Key responsibilities
- Monitor and respond to customer service tickets across channels promptly
- Review ticket details and gather information to understand issues
- Coordinate with internal teams to resolve order and delivery problems
- Follow up with customers by phone when additional details or updates needed
- Log detailed notes of interactions in the CRM system
- Escalate complex or unresolved issues to management or relevant teams
- Track recurring ticket patterns and suggest improvements
Requirements
- 1–2 years customer service experience, preferably in e‑commerce or food delivery
- Familiarity with ticketing systems or CRM tools
- Strong verbal and written Arabic and English skills
- Able to resolve issues independently with minimal supervision
- Able to handle difficult situations professionally and empathetically
- Highly organized with strong attention to detail
Skills
Customer ServiceTicketing SystemsCRMArabicEnglishIssue ResolutionPhone SupportCommunicationProblem SolvingReporting
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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