Job summary
Müller`s Solutions in Riyadh is seeking a Customer Experience Specialist to analyze customer journeys, spot experience gaps, and lead improvements across digital and operational touchpoints while working with cross-functional teams.
Key responsibilities
- Analyze end-to-end customer journeys across digital and operational touchpoints
- Identify customer segments, pain points, and experience gaps
- Translate customer insights into actionable recommendations
- Work with tech teams to enhance websites and self-service applications
- Collaborate with Marketing, Sales, Product, and Customer Service teams
- Monitor and analyze customer feedback and CX metrics
- Detect operational issues in pre-sales, post-sales, billing, installation and service
- Drive process improvements to enhance customer experience
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field
- 4+ years professional CX experience
- Strong knowledge of journey mapping and CX methodologies
- Experience identifying segments, pain points and improvement opportunities
- Ability to analyze end-to-end customer journeys
- Experience collaborating with Marketing, Sales, Product and Service teams
- Ability to collect, monitor and analyze customer feedback and CX metrics
- Strong analytical, communication and problem-solving skills
Skills
Customer journey mappingCX methodologiesCustomer segmentationData analysisStakeholder managementCross-functional collaborationFeedback monitoringProcess improvementDigital CXProblem solving
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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