Job summary
Rentokil Initial in Al Khobar seeks a Customer Experience Specialist to manage customer contact, strengthen retention and boost branch revenue through renewals and upselling. The role includes complaint handling, account reviews and monthly reporting with recommendations.
Key responsibilities
- Manage customer contacts to strengthen relationships and support retention
- Collaborate with internal teams and external stakeholders
- Support branches with renewals, price increases and up-selling
- Identify and resolve customer complaints within set timelines
- Identify at-risk accounts and pursue revival opportunities
- Provide branch recommendations for service and revenue improvement
- Conduct regular account reviews and terminate non-revival accounts
- Prepare monthly dashboards with analysis and recommendations
Requirements
- Saudi national candidate
- Bachelor's preferred in Business, Marketing, Sales, or related field
- Minimum 1 year experience in customer success, telesales, or account management
- Strong telephone selling and communication skills
- Good command of English and Arabic
Benefits
- Class A medical insurance
- 22 vacation days per year
Skills
TelesalesCustomer SuccessAccount ManagementComplaint ResolutionData AnalysisUpsellingRetention StrategiesPhone CommunicationArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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