Job summary
The Customer Experience Specialist at Rentokil Initial in Jeddah manages customer contacts to support retention, renewals and branch revenue growth. The role handles complaint resolution, account revival, data analysis and monthly reporting.
Key responsibilities
- Manage customer contacts to support retention and renewals
- Collaborate with internal teams and external stakeholders
- Drive branch revenue through price increases and upselling
- Resolve customer complaints within set timelines
- Identify at-risk accounts and attempt account revival
- Provide improvement recommendations to branches
- Analyze performance data and produce monthly dashboards
- Review and terminate non-revivable accounts
Requirements
- Saudi national candidate
- Bachelor's preferred in Business, Marketing, Sales, or related field
- At least 1 year in customer success, telesales, inside sales or account management
- Strong communication and telephone selling skills
- Good command of English and Arabic
Benefits
- Class A medical insurance
- 22 days annual leave
Skills
Telephone sellingCustomer retentionUpsellingComplaint resolutionAccount managementData analysisReportingArabicEnglish
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
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