Job summary
Part-time Customer Experience Specialist at Rentokil Initial in Riyadh responsible for managing customer contacts to boost retention and renewals. The role supports branches with upselling, complaint resolution, data analysis and monthly performance reporting.
Key responsibilities
- Manage customer contacts to improve retention
- Support branches on renewals and revenue growth through upselling
- Identify and resolve customer complaints within set timelines
- Identify at-risk accounts and attempt revival
- Provide improvement recommendations to branches
- Conduct reviews and terminate non-revivable accounts
- Analyze performance data and highlight improvement areas
- Prepare monthly dashboards with analysis and suggestions
Requirements
- Bachelor’s degree preferred in business, marketing, sales, or related field
- At least 1 year experience in customer success, telesales, or account management
- Strong communication and telephone selling skills
- Good command of English and Arabic
- Candidate must be Saudi
Benefits
- Medical insurance (Class A)
- 22 vacation days per year
Skills
Customer SuccessTelesalesUpsellingAccount ManagementComplaint ResolutionData AnalysisDashboard ReportingArabicEnglishTelephone Selling
Source: Workable. Last checked as open: 14 Nov 2026. You apply directly with the employer.
Apply now
