Job summary
Aggreko is hiring a Customer Service Specialist in Riyadh to manage customer relationships across the hire lifecycle. The role handles order processing, coordinates with internal teams, maintains Salesforce/M3 records and ensures customer satisfaction.
Key responsibilities
- Act as main customer contact throughout the hire lifecycle and set expectations.
- Lead and support the Customer Service team, providing updates to the manager.
- Monitor dashboards and reports to maintain team KPIs.
- Handle inbound calls, emails and resolve reactive customer queries.
- Process and follow up customer orders, change orders and integrations.
- Maintain accurate order and customer records in Salesforce and M3.
- Coordinate with Credit Control, Contracts, Service and Logistics teams.
- Issue hire/off-hire confirmations and track end-of-hire dates.
Requirements
- Minimum 2 years customer service or contract administration experience in B2B.
- Working knowledge of ERP/CRM systems such as Salesforce and M3.
- Proficient with Microsoft Office and attention to detail.
- Ability to manage multiple tasks and meet service level expectations.
Benefits
- Career opportunity within a global company
- Collaborative environment and continuous learning
Skills
Customer ServiceContract AdministrationSalesforceM3Microsoft OfficeCommunicationTicketing/Case ManagementOrder ManagementKPI MonitoringProblem Solving
Source: Workday. Last checked as open: 13 Nov 2026. You apply directly with the employer.
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